Rogers Communications says it has restored mobile and internet service to the vast majority of its customers following a widespread network outage that affected many and disrupted 9-1-1 services and debit transactions.
According to the Toronto-based telecommunications company, some customers may face delays in regaining full service as its network is restored and traffic volumes return to normal.
Rogers apologized for the disruption the outage has caused its customers in a statement posted to the company’s social media channels, and said it will credit all customers proactively.
The company says its technical teams continue to work hard to ensure that the remaining customers impacted by the outage are back online as quickly as possible.
Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption but offered no explanation for the outage or how many customers were affected.
Staffieri says Rogers is committed to understanding the cause and would make changes to meet and exceed expectations in the future.
The outage began early yesterday morning and stretched into the evening, pushing businesses and organizations to notify customers that their operations were being affected by Rogers and that delays and service interruptions should be expected.
Source_ globalnews.ca
